VF Heartbeat
Connect with our customers instantly, everywhere.
VF Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:- See survey scores and read customer comments- Create your own scorecards to track TNPS and First Time Fix- See a ranking of organisational units relevant to you- Filter results by search term, organisational level, alert type, time period, and customer segment- Forward responses by email to colleagues- Call back customers and record call results - Close/reopen alertsThe Vodafone Heartbeat programme - Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us. - Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app. - Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.Understanding scores and comments- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint. - We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10. - These responses are used to calculate Net Promoter Score for that touchpoint. - No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers. - Customers can also leave comments in their own words, good or bad. - Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.Bug fixes & Font updates
VF Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:- See survey scores and read customer comments- Create your own scorecards to track TNPS and First Time Fix- See a ranking of organisational units relevant to you- Filter results by search term, organisational level, alert type, time period, and customer segment- Forward responses by email to colleagues- Call back customers and record call results - Close/reopen alertsThe Vodafone Heartbeat programme - Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us. - Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app. - Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.Understanding scores and comments- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint. - We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10. - These responses are used to calculate Net Promoter Score for that touchpoint. - No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers. - Customers can also leave comments in their own words, good or bad. - Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.Bug fixes & Font updates
Read trusted reviews from application customers
Very bad experience
Very bad app, logs out a lot and struggling to log in
Logged me out and doesn't want me to log in, Rubbish
Not able to login.....
when im logging in with my medalia username, its appearing a message to download medalia 2 and i cant use this app. same at medalia 2 app. huawei p40 lite
Trash. Never worked, always crashing. Now, after the update, there is a message says I have to download the new version, although I have it. Literally I can't use it.
Vodafone the best company for all
Tragic
It crashes...
If there was a rating called app - crash rate, this app would get 5 stars out of 5